**Toutaly** (“we” and “our”) is committed to delivering your orders accurately, in good condition, and always on time. This Shipping Policy applies to all orders placed through **www.toutaly.com** within India.

### **1. Order Processing Time**

* **Standard Processing:** All orders are processed and dispatched within **1-2 business days**.

* **Weekend Policy:** Orders placed on Saturday (after 2:00 PM) or Sunday will be processed and dispatched on the following **Monday**.

* **Public Holidays:** We do not ship on National or Kerala State holidays.

### **2. Shipping Rates & Delivery Estimates**

Shipping charges are calculated at checkout based on the weight of your order and the delivery destination.

| Region | Estimated Delivery Time |

|---|---|

| **Kerala** | 2 - 4 Business Days |

| **South India (TN, KA, AP, TS)** | 3 - 5 Business Days |

| **Rest of India (Major Cities)** | 5 - 7 Business Days |

| **Northeast & Remote Areas** | 7 - 10 Business Days |

*Please note: Delivery times are estimates provided by our courier partners. While we strive for speed, delays may occur due to weather, transport strikes, or logistical issues.*

### **3. Our Logistics Partners**

We partner with India’s leading courier services to ensure your package reaches you safely:

* **Delhivery**

* **BlueDart**

* **Xpressbees**

* **DTDC**

* **India Post (for remote locations)**

### **4. Order Tracking**

Once your order is shipped, you will receive an **Email, SMS, or WhatsApp** notification containing:

1. The name of the courier partner.

2. Your unique **Tracking Number (AWB)**.

3. A link to track your package in real-time.

### **5. Failed Delivery & Incorrect Address**

It is the customer's responsibility to provide a complete and accurate shipping address (including Landmark and Pincode).

* If a package is returned to our warehouse in **Thalassery** due to an incorrect address or the receiver being unavailable after multiple attempts, a **re-shipping fee** may apply.

* In case of a refund for a failed delivery, original shipping charges will not be refunded.

### **6. Damaged or Tampered Packages**

Your satisfaction is our priority. **Before signing for delivery:**

* Inspect the outer packaging. If it appears torn, crushed, or tampered with, please **refuse the delivery** and mark the reason as "Damaged."

* Contact us immediately at **+91 9496960906** or **support@toutaly.com** on the same day.

* **Note:** We strongly recommend recording an **unboxing video** as evidence for any claims regarding missing or damaged items inside the package.

### **7. Contact Information**

For any shipping-related queries, please contact us:

**Toutaly**

(PO) Vadakkumbad, Thalassery,

Kannur, Keralam – 670105

**Phone:** +91 9496960906

**Email:** support@toutaly.com

**Support Hours:** Monday to Saturday | 9:00 AM – 7:00 PM