### **1. Introduction**

Welcome to **Toutaly** (“us”, “we”, or “our”). We operate the website **www.toutaly.com** (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to our website and explains how we collect, safeguard, and disclose information that results from your use of our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

### **2. Definitions**

* **SERVICE:** The www.toutaly.com website operated by Toutaly.

* **PERSONAL DATA:** Data about a living individual who can be identified from those data.

* **USAGE DATA:** Data collected automatically either generated by the use of Service or from Service infrastructure.

* **COOKIES:** Small files stored on your device (computer or mobile device).

### **3. Information Collection and Use**

We collect several different types of information for various purposes to provide and improve our Service to you.

#### **Types of Data Collected**

* **Personal Data:** While using our Service, we may ask you to provide us with certain personally identifiable information such as your Email address, First and Last Name, Phone number, and full Shipping Address (State, ZIP/Postal code, City).

* **Usage Data:** This may include your computer’s IP address, browser type, the pages of our Service that you visit, and the time spent on those pages.

* **Location Data:** We may use and store information about your location if you give us permission to do so to improve and customize our Service.

* **Tracking & Cookies Data:** We use cookies to track activity on our Service and hold certain information to remember your preferences and various settings.

### **4. Use of Data**

**Toutaly** uses the collected data for various purposes:

* To provide and maintain our Service.

* To process and deliver your orders accurately.

* To notify you about changes to our Service or order status via SMS/Email/WhatsApp.

* To provide customer support.

* To detect, prevent, and address technical issues or fraudulent transactions.

### **5. Retention and Transfer of Data**

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Your information is processed in **India**. Your consent to this Privacy Policy represents your agreement to that transfer and processing.

### **6. Disclosure of Data**

We may disclose personal information that we collect:

* **Business Transactions:** If we are involved in a merger or asset sale.

* **Service Providers:** To contractors and third parties we use to support our business (e.g., Courier partners like Delhivery/DTDC).

* **Law Enforcement:** If required to do so by law or in response to valid requests by public authorities in India.

### **7. Security of Data**

The security of your data is important to us, but remember that no method of transmission over the Internet is **100% secure**. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

### **8. Payments**

We provide paid products and/or services within the Service. In that case, we use third-party services for payment processing. **We will not store or collect your payment card details.** That information is provided directly to our third-party payment processors (e.g., Razorpay, PhonePe, or similar) whose use of your personal information is governed by their own Privacy Policy.

### **9. Children’s Privacy**

Our Services are not intended for use by children under the age of **18**. We do not knowingly collect personally identifiable information from children.

### **10. Changes to This Privacy Policy**

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date.”

### **11. Contact Us**

For any questions about this Privacy Policy, please contact us:

**Toutaly** **(PO) Vadakkumbad, Thalassery** **Kannur, Keralam – 670105** **Phone:** +91 9496960906

**Email:** support@toutaly.com

**Support Hours:** Monday to Saturday (9:00 AM to 7:00 PM)